Information We Collect
When you contact us by phone, email, or through our website, we collect the details you share with us. That usually includes your name, phone number, email address, and the property address where you need leak detection or repair.
We also collect basic technical information when you visit our website, such as your IP address, browser type, and the pages you view. This helps us understand how people find and use our site so we can make it better.
How We Use Information
We use your contact details to respond to your request, schedule a visit, and keep you updated about your leak detection or repair job. If you call us, we may follow up by phone or text to confirm appointments or share findings.
We also use information to improve our services, send invoices, and provide customer support. We do not sell your personal information to anyone.
Cookies and Tracking
Our website uses cookies and similar tools to remember your preferences and understand how visitors move through our pages. Cookies are small files stored on your device that help us improve your experience.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as smoothly, but you can still reach us by phone.
Analytics and Third-Party Tools
We use third-party analytics services, like Google Analytics, to see how people find our website and which pages are most helpful. These tools collect anonymous data such as page views, time on site, and general location.
We may also use third-party tools for scheduling, invoicing, or customer communication. These providers only access the information needed to perform their specific tasks, and they are required to protect it.
Data Sharing and Disclosure
We share your information only when it is necessary to run our business or comply with the law. For example, we may share your address with a technician so they can find your property, or with a payment processor to handle your invoice.
We do not sell, rent, or trade your personal information. If we ever need to share data with a new partner, we will update this policy and let you know.
Data Retention
We keep your contact and service records for as long as needed to provide our services, maintain accurate business records, and meet legal requirements. When information is no longer needed, we securely delete or anonymize it.
If you would like us to remove your information sooner, contact us using the details below and we will review your request.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure storage, restricted access for our team, and using trusted service providers.
No method of transmission over the internet is completely secure, but we work hard to keep your data safe. If you have concerns about how your information is handled, please reach out.
User Rights
You have the right to ask what personal information we hold about you, request a copy, and ask us to correct or delete it. You can also object to how we use your information or ask us to limit certain uses.
To exercise any of these rights, contact us by phone or email. We will respond promptly and work with you to honor your request, subject to any legal obligations we have to keep certain records.
Children's Privacy
Our services are meant for adults and property owners. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us so we can delete it.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or the law. When we make changes, we will post the new version on this page with a new effective date.
We encourage you to review this page occasionally. If we make a significant change that affects how we use your personal information, we will notify you directly when possible.